Sorry this didn't help. Thanks for your feedback. Yes you will be able to create a system repair disc from another computer which has the same operating system installed on the computer. However, as your computer came pre-installed with Windows operating system, I would suggest you to contact the system manufacturer for assistance. You may also refer to the link for details regarding recovery discs:. You may refer to these links to understand how to restore the computer from a system image backup:.
Bryan B. Bonilla Diaz. Hi, I've been having a problem where my laptop freeze's on the boot screen startup screen , i have been searching for everything nothing has helped so far, safe mode does not fully load, the Repair your computer feature does not work, even the Startup Repair does not work.
I don't want to lose all of my documents, files, programs and more that is worth a lot of money, im really going insane with this, i have spend more than 7 hours today just to see if i can fix this issue. This problem started today, i don't know what might have caused it, i haven't installed or uninstalled anything in this week, i haven't deleted any important files of the computer, i check up each month for viruses on my laptop and yesterday i checked for viruses and there's no viruses.
There should be an solution to this issue, i don't want to buy another computer or lost all of my important documents, files and programs, can someone help? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 1.
Report abuse. Details required :. When the computer reboots and the Startup Settings menu appears, press 4 for Safe Mode. When the Task Manager opens click More details in the lower left corner, and then in the larger Task Manager window click the Startup tab.
Note which ones are enabled so that you can return to the original configuration if need be. Then single-click each enabled program and select Disabled in the lower-right corner.
If your initial problem has gone away, bring up the Startup tab again in Task Manager and experiment. Enable and disable autoloaders, and reboot, until you find the culprit. Consider whether you need this type of program—or, if you do, whether you should switch to a competitor. If the problem persists, you should take a good look at your drivers. This Windows Club page should help.
This behavior seems to affect all apps. Single-app Freeze -- Your PC exhibits the same behavior as a Generic Freeze, except that it only occurs when running a specific app, such as when playing a game or browsing websites. Please review the sub-category below that most closely matches when your PC experiences a hang. If the guidance below does not address the issue, please use the guidance under Radom Hang for further recommendations.
If you have external devices connected to the PC, try starting the PC with those devices disconnected. Device connection and driver issues can contribute to hangs. If the PC starts successfully without external devices connected, try repeating with more devices connected to identify the specific device or combination of devices that are contributing to the hang.
More information on a specific issue with USB storage devices is provided in the following Knowledge Base article:. Older PCs may hang during startup when Windows 8. The best first action is to update the PC firmware and drivers available from the PC manufacturer.
These updates may resolve the issue. If you are still having a problem after updating all drivers and firmware, you can disable Fast Startup to see if that may be contributing to the issue:. In the Search box, type Power button. Then, in the search results, tap or click Change what the power buttons do.
If the check box in front of Turn on Fast Start up recommended is selected, tap or click on the box to remove the check mark.
You may have recently made a change on the PC that may have caused the hang. If so, you can resolve the problem by returning the PC to a previous configuration using System Restore. To learn how to run System Restore, click on the link for your operating system: Windows 7: What are the system recovery options in Windows? Windows 8. Hangs during shutdown can result from faulty hardware, faulty drivers, or damaged Windows components.
To resolve these issues:. Disconnect non-essential hardware, such as USB devices, to see if there is a change that could indicate a device issue.
See if the issue also happens in Safe Mode. If not, the problem may be related to installed software. Uninstall software that you are no longer using. There are also times when you may see a message that something is preventing Windows from shutting down. For more information, see Turn off a computer: frequently asked questions. Please see the following article for guidance if your computer hangs while installing Windows Updates: Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista.
Random hangs are often due to damage to the Windows configuration, faulty hardware, or malware. However, because this behavior is random, it can be especially difficult to identify the proper cause. Please review the steps below to help identify the cause and determine the next course of action:. If the system is hanging randomly, it could be caused by damaged system files, software compatibility, or damaged registry files. Try each of the following steps to check if the hang is caused by one of these possibilities.
Corrupt system files can cause Windows Explorer to stop responding. Faulty hardware could be the reason that Windows system files were improperly written to disk, or decayed over time.
If you have recently installed an app or driver and find that Windows is now hanging randomly, try removing the recently installed software. If you have a restore point saved before you installed the software, try running System Restore to return the system to a working state: Windows 7: System Restore Windows 8 or Windows 8. Registry cleaning tools can damage the Windows registry and cause a range of symptoms include random system hangs.
For more information, please see the following Knowledge Base: Microsoft support policy for the use of registry cleaning utilities If the registry becomes damaged, it is recommended that you restore Windows to a working state using either System Restore, or Refresh.
In the event that these tools do not resolve the issue, you may need to reinstall Windows. Windows 7: System Restore Windows 8 or Windows 8. If Chkdsk runs while starting Windows, it could be a sign of a hard disk failure. For more information, see the following Knowledge Base article: Check disk Chkdsk runs when you start Windows 8 or Windows 7 Please note that Chkdsk can take a very long time to run.
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