We also include your company-specific information such as name, logo, and much more. Our quality assured five-step review process ensures that your book will be accurate and up to date. A simple cross-reference guide is provided to match and successfully fulfill all the requirements. This manual also comes with optional training to explain the regulatory and policy guidelines and to review the frequent changes to URAC, ACHC, or Joint Commission standards that may impact your processes or workflows.
This manual is available in e-book format for initial review and use by your team, and a hard copy 3-ring binder for licensing or accreditation review and approval. This manual is available in e-book instant download format and Flash Drive for easy editing. Written policies and procedures that are required by law and regulation, payer requirements, or accreditation standards include:.
During the survey process, staff should be aware of how to access the manual and expect to answer questions about it when they talk to the surveyor. No need to memorize it line by line or know that the complaint policy is on page ; just be able to articulate how you access the information and demonstrate that you know how to find the answer if necessary.
Finally, remember that the DME policy manual is a living, breathing document. Surveyors have reason to be concerned when presented with a shiny new manual still in the shrink-wrap.
When presented with a well-worn manual with post-it note bookmarks, revisions, and dog eared corners on some of the pages, the surveyor has the impression that the organization actually uses the manual for its intended purpose. A good, well written policy manual serves as an operational road map for an organization. Maps help keep us on track and prevent us from getting lost. Use your policy manual to keep your organization on track—not just for survey, but every day. All Rights Reserved.
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